The official website for
the world of Catan

FAQ: Questions Regarding Purchase

Questions Regarding Purchase

  • Is there also an English CD-Rom Version?

    No, it is currently not projected to release the English version of Catan - Cities and Knights on CD. The English version is only available for download.

  • What do I do if the program doesn’t accept my license code?

    When entering the license code, please pay attention to the following:

    1. Exact spelling is important – that includes case sensitivity!
    2. Carefully recheck the information you entered upon purchase. Maybe a typo occurred. It is important that the information you provided when purchasing the program (name and e-mail address) match the information you enter in the program.
    3. If you checked the information you provided and still are unable to activate the software, please contact out service team indicating your name and the e-mail address you provided when purchasing the program.
  • Who can I contact if a problem with the purchase transaction occurs?

    If you have purchased the download version via this website and encounter payment or billing problems, please contact our partner Share-it. Share-it is also the party you enter into the purchase agreement with.

    In case of purely technical questions, please contact our service team. Unfortunately, though, we cannot answer billing questions via this address.