The official website for
the world of Catan

FAQ: Questions Regarding Purchase

Questions Regarding Purchase

  • Is there also an English CD-Rom Version?

    No, it is currently not projected to release the English version of Catan - Cities and Knights on CD. The English version is only available for download.

  • What do I do if the program doesn’t accept my license code?

    When entering the license code, please pay attention to the following:

    1. Exact spelling is important – that includes case sensitivity!
    2. Carefully recheck the information you entered upon purchase. Maybe a typo occurred. It is important that the information you provided when purchasing the program (name and e-mail address) match the information you enter in the program.
    3. If you checked the information you provided and still are unable to activate the software, please contact out service team indicating your name and the e-mail address you provided when purchasing the program.
  • When I try to buy the game, my e-mail address is rejected and I cannot make the purchase. Is there another way to buy it?

    “Catan - Cities & Knights” is distributed online by Share-it on our behalf. Share-it rejects e-mail addresses from certain free e-mail providers. This is a precautionary measure, as Share-it observed a comparatively higher rate of online purchase abuse from these e-mail domains. However, if you have a paid e-mail account with a provider who also offers free e-mail accounts, Share-it can not distinguish whether your account is paid or free.

    In this case, you can always place your order by phone. There are actually two customer services, one in the United States of America and one in Europe. You may contact the US customer service in English, while European support is available in German, English, French, Italian, Spanish, or Portuguese.

    Customer Service USA (Language: English)

    • Share-it - Digital River GmbH
      c/o Digital River Inc.
      9625 West 76th Street, Suite 150
      Eden Prairie, MN 55344, USA

    • Phone: +1 952 646-5747 (for calls from outside the U.S.) or +1 800 903 4152 (for calls from inside the U.S.)
      Fax: +1 952 646-4552

    Customer Service Europe (Languages: German/ English/ French/ Italian/ Spanish/ Portuguese)

    • Share-it - Digital River GmbH
      c/o Digital River Ireland Ltd.
      Unit 153
      Shannon Free Zone West
      Shannon Co. Clare

    • Phone: +49 221 31088-20
      Fax: +49 221 31088-29

    To order, please specify both the exact product name and the product number:

    • Catan - Cities & Knights [#300281486]

    Please click here to read more about ordering by phone

  • Where can I buy Cities & Knights?

    The English version of Catan – Cities & Knights is available as a download-only version. Through our partner Share-it you can purchase a license code for upgrading the demo version to a full version.

  • Who can I contact if a problem with the purchase transaction occurs?

    If you have purchased the download version via this website and encounter payment or billing problems, please contact our partner Share-it. Share-it is also the party you enter into the purchase agreement with.

    In case of purely technical questions, please contact our service team. Unfortunately, though, we cannot answer billing questions via this address.